The course has a series of learning modules that cover specific topics and have defined learning objectives.

  1. 1

    Using design thinking process we will challenge you to find new ways of addressing your current situation, with the goal of defining a sustainable franchise

    The six design patterns for successful transaction banking

    • Diagnostics
    • Organisation
    • Competency
    • Culture
    • Measurement
    • Simplicity
  2. 2
    • Phase I – Adoption
    • Phase II – Managing Performance
    • Phase III – Maturity
  3. 3

    Building a Platform for Success: You will analyse your current organisational design and functional clarity, and will assess competency centres and partnerships. Your goal will be to determine how to organise for success..

  4. 4

    Prioritising Your Plan: You will identify and analyse gaps in your operational plan, then define success. The takeaway will be a prioritised course of action of key initiatives.

  5. 5

    Managing Performance: Using a core toolkit of health indictors you will define a sustainable product management function. You will include best practices on managing customer complexities and risk mitigation.

  6. 6

    Securing Capital Commitments: Learning how to cut through conflict and gain group executive support in a capital restricted environment will be a crucial ingredient to your plan’s success.

  7. 7

    Management Dashboard 360: Creating the ability to monitor your operations will be the key to long-term success. You will define the dashboard needed to support your new plan.